Shipping & Return Policy

Last Updated: August 25, 2026

At Demo, we aim to provide a smooth and reliable shopping experience. Please review the following Shipping, Return, Replacement, and Refund Policy before placing your order.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may vary during sales, holidays, or periods of high order volume.

2. Shipping

We ship orders to the locations available during checkout.

Estimated delivery time is generally [3–7 business days] after the order has been dispatched.

Delivery times may vary depending on:

• Delivery location

• Courier availability

• Weather conditions

• Public holidays

• High-volume periods

• Unforeseen logistical circumstances

The estimated delivery time is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable free-shipping offer will be clearly mentioned on the website or during checkout.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided by the courier to monitor your shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned because of an incorrect or incomplete address, unavailable recipient, or failure to accept delivery, additional shipping charges may apply for re-delivery.

6. Damaged or Incorrect Product

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within [48 hours / 7 days] of delivery.

Please provide:

• Order number

• Photos/videos of the received product

• Photos of the packaging

• Description of the issue

We may review the information before approving a replacement or refund.

7. Returns

Products may be eligible for return within [7 days] from the date of delivery, subject to the product being eligible for return.

To be eligible for a return:

• The product must be unused and in its original condition.

• Original packaging, tags, labels, and accessories should be retained.

• Proof of purchase/order details must be provided.

• The product must not be damaged due to customer misuse or improper handling.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

8. Non-Returnable Products

The following products may not be eligible for return:

• Used or opened products where applicable

• Products damaged due to customer misuse

• Customized or personalized products

• Products without original packaging or tags

• Products specifically marked as non-returnable on the product page

• Products that are otherwise restricted from return under applicable law

9. Refunds

Once a returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be processed within [5–7 business days].

The actual time for the amount to appear in your account may depend on your bank or payment provider.

10. Refund Method

For prepaid orders, approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.

For Cash on Delivery orders, if available, the refund process may require additional bank/payment details from the customer.

11. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, we may arrange or reimburse return shipping as applicable.

For customer-requested returns or other eligible reasons, return shipping charges may be deducted from the refund or may be payable by the customer, depending on the circumstances.

12. Exchange / Replacement

Where available, eligible products may be replaced with the same product.

Replacement is subject to product availability and successful verification of the reported issue.

If the replacement product is unavailable, we may offer an applicable refund or another suitable resolution.

13. Cancellation

Order cancellation may be requested before the order has been shipped.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

14. Contact Us

For shipping, return, replacement, or refund-related questions, please contact:

Demo
Email: Demo@gmail.com
Phone: +91-9999999999
Address: Noida

Please include your order number when contacting us regarding an existing order.